This is my first time to claim an SSS sickness benefit. I was inspired to file a claim for my infected eczema after reading Mommy Joy’s post about voluntary member’s benefits. All I can say is it is a bit tedious and that is probably why many, even if they are fully aware of this benefit, decide not to claim it anymore.
I had to go back to the SSS office three times for this claim. The first I did not know that physical examination by their own nurses/doctors is only done fro 8 AM to 12 NN. I went there after lunch. I went back the following day in the morning. I was examined but was asked to go back again because the recent premium payments I made were not yet posted and they asked another report from the doctor who saw me. The third one is today when I had to submit the claim, which also took the longest!
To avoid hassles just like what I had gone through, here are some tips.
- Stock up on SSS forms. If they only give you one, you can photocopy it. Always bring it with you when you go to the doctor.
- Be sure to fill-up the correct forms. I filled up an incorrect one, good thing they accepted it and just stapled with the other papers.
- If you are a voluntary member, I suggest you make sure all your contributions are already posted in your account. You can check this online.
- Be patient but know when you should ask what happened to your paper. The desk where I was suppose to go is unmanned and I was waiting for about 10 minutes already. When I saw the SSS staff I saw before, I asked her what number she is already serving. That is the only time she called the numbers. Then she took my paper, told me to sit down and wait for my name to be called. That waiting time took me another more or less 30 minutes. I was starting to be impatient because I have the girls waiting for me. I asked what happened to my paper. To my dismay, I can see from afar that it looks like they forgot about it! The nurse finally called me and gave me a small piece of paper, the claiming stub. That took me about 3 minutes.
Hopefully in 60 working days this hassle will be worth it.